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General Questions
1. What cleaning services do you offer?
We provide standard cleaning, deep cleaning, move-in/move-out cleaning, and commercial cleaning services tailored to your needs.
2. What areas do you serve?
We serve residential and commercial clients in your local area. Please contact us to confirm availability in your location.
3. Do I need to be home during the cleaning?
No, it’s not necessary. Many clients provide secure access, and we clean while they’re away.
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Pricing & Payments
4. How much do you charge?
Our rates typically start from:
● $25/hour (first-time customers)
● $35/hour (regular cleaning)
● $45/hour (urgent or deep cleaning)
Final pricing depends on home size, condition, and service type.
5. Do you offer flat rates or hourly pricing?
We offer both. Hourly rates are common, but flat rates can be provided after assessment.
6. What payment methods do you accept?
We accept cash, e-transfer, and online payments (Stripe available if connected).
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Services & What’s Included
7. What is included in a standard cleaning?
● Dusting all surfaces
● Vacuuming & mopping floors
● Kitchen cleaning (countertops, exterior appliances)
● Bathroom cleaning (toilets, sinks, mirrors)
8. What is included in deep cleaning?
Includes everything in standard cleaning plus:
● Inside appliances (oven, fridge)
● Detailed scrubbing
● Baseboards, vents, and hard-to-reach areas
9. Do you bring your own cleaning supplies?
Yes, we bring all necessary supplies. If you prefer specific products, we can use yours.
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Booking & Scheduling
10. How do I book a cleaning service?
You can book via our website, phone, or message us directly.
11. Do you offer same-day or urgent cleaning?
Yes, based on availability. Urgent bookings may have a higher rate.
12. Can I schedule recurring cleanings?
Yes, we offer weekly, bi-weekly, and monthly cleaning plans.
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Trust & Safety
13. Are your cleaners trained and insured?
Yes, our cleaners are trained professionals and fully Insured.
14. Can I trust the cleaner in my home?
Absolutely. We assign reliable and verified cleaners for your peace of mind.
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Policies
15. What is your cancellation policy?
We request at least 24 hours’ notice for cancellations.
16. What if I’m not satisfied with the cleaning?
Please contact us same day when cleaner is present. We will resolve the issue.
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Additional Questions
17. How long will the cleaning take?
Depends on property size and condition. Example:
● 1 cleaner: 4–6 hours for average home
18. Do you clean offices or commercial spaces?
Yes, we provide customized commercial cleaning services.
19. Do I need to prepare anything before the cleaner arrives?
We recommend decluttering surfaces for best results.